Refund, Return & Cancellation Policy

At ArtByUjas, every artwork, sculpture, collectible, and artistic creation is more than just a product. Each piece holds artistic value, creativity, and craftsmanship. We therefore follow a special return and refund policy suited to the nature of our artworks.

1. All Sales Are Final

Due to the unique and artistic nature of our creations, we do not accept returns or offer refunds for artworks, sculptures, collectibles, or other artistic pieces once purchased, except where required by applicable law or in cases of verified damage, defects, or an incorrect item delivered.

We encourage customers to carefully review the product descriptions, dimensions, materials, images, and other available details before placing an order.

2. Damaged or Incorrect Items

We take great care in packaging and shipping our creations. If your order arrives damaged, defective, or different from what you ordered, please contact us at artbyujas@gmail.com as soon as possible after delivery.

Please include your order number, photographs of the item, and images of the packaging to help us assess the issue. After reviewing the case, we will discuss an appropriate resolution with you.

3. Custom and Special Orders

Custom-made artworks, personalized pieces, commissioned creations, and special orders are handled individually. Their cancellation, modification, return, or refund terms will be discussed and mutually agreed upon before the order is confirmed.

Once work on a custom or commissioned piece has begun, cancellation or refunds may not be possible, subject to the agreed terms and applicable law.

4. Order Cancellations

Requests to cancel an order must be submitted as soon as possible by contacting us at artbyujas@gmail.com. Cancellation requests will be reviewed based on the order's status, whether the artwork has been prepared or dispatched, and any specific terms agreed upon at the time of purchase.

5. Refunds and Resolutions

If a refund or other resolution is approved following a review of the circumstances, we will communicate the agreed terms and process the refund through the original payment method wherever possible.

Refund eligibility and processing timelines will depend on the nature of the issue, the agreed resolution, and applicable legal requirements.

6. European Union Customers

For orders covered by applicable consumer protection laws, including the European Union's statutory withdrawal rights, the rights provided by law will apply. Exceptions may apply to certain categories, including qualifying personalized or custom-made goods.

7. Contact Us

For questions about an artwork, a potential return, a damaged delivery, a cancellation, or a special order, please contact us:

Email: artbyujas@gmail.com

At ArtByUjas, we value our customers and are committed to reviewing genuine concerns with care, fairness, and respect for the artistic nature of every creation.